Return and size exchange

Exchange Policy:

We provide a Seven day free exchange / size change policy. This means, at any time within 7 days if for any reason if the shoe size does not fit, you can get your shoe size changed without any size change or delivery charges. All you would need to do is send us back the shoe, and we will exchange it for free. Kindly Remember, All items must be in their original condition and have their tags attached to be eligible for an exchange. (Free size change / exchange is possible only once.)

Please¬†Whatsapp Crayons Shoes at +923008247904¬†/¬†+923433369557¬†or e-mail us at¬†¬†with subject ‚ÄúExchange‚ÄĚ to initiate your exchange process.


*Sale/Clearance item are not included in Free size change/Exchange policy

*If an item is not in sale, but at the time of exchange is put on sale, the item will be treated at the drop down price.

*Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a exchange or change.

*You will be responsible for paying for your own shipping costs for returning your item.

An available stock item is dispatched immediately, Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If a certain item/size is unavailable in stock, you may have to choose a different available item from our store


On sale items there is only size change / exchange policy
You will have you return us the shoe by courier And we shall send you, your exchanged product with a courier charge of that product.
Kindly also note. Since Items are in Sale, we may run out of Items sizes. If such a situation occur, you will have to chose an item from available stock.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may return new and unused items within 7 days of delivery for a full amount Redeemable Coupon. All items must be in their original condition and have their tags attached to be eligible for a return. A used or dirty article of shoe might not qualify for our return policy.  You can now use this coupon for any other purchase from our online store. Sorry, We don't give out cash refunds.

If you need to return an item, simply send us an email at within 7days of delivery and whatsapp on +923008247904 / +923433369557 for confirmation of return. 


To complete your return, we require a receipt or proof of purchase.